The BEX Loyalty Program (the “VIP EXTRA Club”) sponsored by Beauty Express Limited (“BEX”) is a rewards program designed to help you get the most out of your membership, earn points, complimentary services, free products and more.
The following terms and conditions (these “VIP EXTRA Club Terms and Conditions”) contain important information regarding the VIP EXTRA Loyalty Program. Please read them carefully. These VIP EXTRA Club Terms and Conditions are incorporated into the Site Terms and Conditions. Acceptance of the Site Terms and Conditions includes acceptance of these VIP EXTRA Club Terms and Conditions. These VIP EXTRA Club Terms and Conditions are a binding agreement between you and BEX and will govern your participation in any and all VIP EXTRA Club offers.
Participating in the VIP EXTRA Club entitles members (“Members”) to have access to the VIP EXTRA Club Benefits & Privileges (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by BEX in its sole discretion. BEX reserves the right to modify these VIP EXTRA Club Terms and Conditions at any time, without notice to you, so it is important to check the VIP EXTRA Club Terms and Conditions periodically. Participation in the VIP EXTRA or redemption of Rewards is considered acceptance of these VIP EXTRA Club Terms and Conditions and any modified terms included therein. Upon notice, BEX may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the VIP EXTRA or any Rewards at any time, including the availability of any Rewards.
Program Duration
This Program will continue until terminated, suspended, modified, or converted to another Rewards program by BEX.
Becoming a Member
To become a Member of the Program, you must be a legal resident of Hong Kong SAR or Macau SAR, be at least 13 years old. To enroll in the VIP EXTRA Club, you simply need to register for an account at https://vipextra.com/my-account/ or do it in any of our physical shops, by filling the VIP EXTRA Club form available there. Only individuals are eligible to the VIP EXTRA Club and membership is limited to one account per individual.
How it Works
Once you are a Member, you can start adding up the VIP EXTRA points (“Points”) with every purchase you make at any of our Partner Brands. To know our Partner Brands, please check https://vipextra.com/#about.
• Shop with VIP EXTRA – every time you purchase a product from our physicals and online shops (the “Shop”) you earn 1 Point for every HK$1 spent (excluding shipping charges and fees). You must provide your unique bar code that will be attributed to you after log on to your account at the point of purchase (for physical shops) and log on to your account (for online shop) to have any points credited to your VIP EXTRA Club account.
• Birthday Points — every time you purchase a product from our physicals and online Shop during your birthday month, you earn x2 the Points for every HK$1 spent (excluding shipping charges and fees). You must provide a form of identification at the point of purchase (for physical shops) to have any points credited to your VIP EXTRA Club account.
• Register your Account — You get welcome bonus Points for registering your account.
• Tier Upgrade – You receive welcome bonus points with each tier upgrade.
In the case of past purchases or purchases made without presenting identification, points cannot be applied.
The VIP EXTRA Points expire within 12 months from the date they were earned if not used within that time period. Upon notice, BEX reserves the right to suspend, terminate, revalue or modify, without liability to Members, all or part of the Points’ value structure and offers and any merchandise or service. BEX reserves the right to adjudicate all Points discrepancies in its sole discretion, and the Members agree to abide by any such adjudication. You can check your VIP EXTRA Points balance on your account page.
VIP EXTRA Tiers
Insider
Insider status is conferred to registered Members. No minimum amount of spent is required per 12-month period. Insider status grants you a 10% discount on regular priced merchandise on specified brands and a 100 Points welcome bonus. Insider is also entitled to bonus point rewards and members-only promotions. All aspects of the Insider VIP EXTRA Club Tier are subject to these VIP EXTRA Club Terms and Conditions and the Site Terms and Conditions. BEX may, in its sole discretion, alter, limit, or modify the VIP EXTRA Club rules, regulations, benefits, eligibility for membership, or any other feature of the VIP EXTRA Club or may terminate the VIP EXTRA Club at any time in its sole discretion.
Loyalist
Loyalist status is conferred to registered Members. A minimum amount of HK$ 10,000 expenditure is required per 12-month period is required to acquire and keep the Loyalist Tier. Loyalist Tier grants you a 15% discount on regular priced merchandise on specified brands and a 1000 Points welcome bonus. Loyalist Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift and member exclusive sale. All aspects of the Loyalty VIP EXTRA Tier are subject to these VIP EXTRA Club Terms and Conditions and the Site Terms and Conditions. BEX may, in its sole discretion, alter, limit, or modify the VIP EXTRA Club rules, regulations, benefits, eligibility for membership, or any other feature of the VIP EXTRA Club or may terminate the VIP EXTRA Club at any time in its sole discretion.
Prestige
Prestige status is conferred to registered Members. A minimum amount of HK$ 50,000 expenditure is required per 12-month period is required to acquire and keep the Prestige Tier. Prestige Tier grants you a 20% discount on regular priced merchandise on specified brands and a 10,000 Points welcome bonus. Prestige Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift, member exclusive sale, exclusive events & launches and birthday month 2x points. All aspects of the Prestige VIP EXTRA Club Tier are subject to these VIP EXTRA Club Terms and Conditions and the Site Terms and Conditions. BEX may, in its sole discretion, alter, limit, or modify the VIP EXTRA Club rules, regulations, benefits, eligibility for membership, or any other feature of the VIP EXTRA Club or may terminate the VIP EXTRA Club at any time in its sole discretion.
Supreme
Supreme Tier status is conferred by invitation only. Supreme Tier grants you a 25% discount on regular priced merchandise on specified brands and a 50,000 Points welcome bonus. Prestige Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift, member exclusive sale, exclusive events & launches, birthday month 2x points, private sales and EXTRA surprise gifts. All aspects of the Prestige VIP EXTRA Club Tier are subject to these VIP EXTRA Club Terms and Conditions and the Site Terms and Conditions. BEX may, in its sole discretion, alter, limit, or modify the VIP EXTRA Club rules, regulations, benefits, eligibility for membership, or any other feature of the VIP EXTRA Club or may terminate the VIP EXTRA Club at any time in its sole discretion.
Your membership depends on your accumulated spending within a 12-month period from the date you have enrolled, renewed, upgraded or downgraded into your current tier. As soon as you accrue enough spending to advance you into another tier within a membership year, your account will be upgraded to a higher tier. Upgrading of tiers depends on accumulated spending. We will review your membership at the end of your membership period to determine whether you will stay at the same level, or move down a tier.
REDEEMING YOUR VIP EXTRA POINTS
The Points are redeemable towards exclusive Rewards. You can redeem your Points during the checkout process.
To redeem your Points, just need to access your VIP EXTRA Club account and redeem your accumulated points for the exclusive rewards available.
Product quantities may be limited. If you have more Points than are necessary to redeem a Reward, the appropriate number of Points will be applied and deducted from your account to complete the transaction; points not needed to complete the transaction will remain in your account. If you have Points in your account, but not enough to complete the transaction, all Points in your account will be applied to the transaction.
Refunds & Returns
Any items received as a result of Points redemption are non-returnable, non-refundable and hold no cash value.
Points earned via credit card transaction purchases on the Site will be rescinded in the event that such purchase is returned for a refund.
VIP EXTRA POINTS MINIMUMS AND MAXIMUM
You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash.
VIP EXTRA POINTS BALANCE
You can always check your VIP EXTRA Point balance in your account page.
VIP EXTRA POINTS EXPIRATION
Points will expire 12 months from the date they were first earned. If the Member does not redeem Points within this timeframe, the Points will be lost.
Your Account page lists your Points balance history, which displays the dates your points were earned.
Conditions
Members may not assign or transfer any Points. The VIP EXTRA Club makes no warranty in any respect as to any rewards, merchandise or service available within the Program.
Warranty Services
At the VIP EXTRA Club, our top priority is ensuring exceptional customer satisfaction. To achieve this, we proudly provide a comprehensive product warranty service for our valued customers. Whether you’ve purchased a beauty device from Telosin or a hair tool from A80 Paris, our EXTRA CARE warranty service is specifically designed to offer you peace of mind and assurance.
Applicability of Warranty
The warranty is applicable to all eligible products purchased directly from our retail stores, authorized retailers or official website. It covers manufacturing defects and malfunctions that occur under normal use and within the specified warranty period. The warranty is valid for the original purchaser of the product, who has registered as a member of the VIPEXTRA Club, and is non-transferable.
Warranty Duration
For A80 Paris Hair Tools:
- For each hair tool : the default warranty period is 2 years from the date of purchase.
- For hair tools purchased from our online shop or any authorised distributors outside of our retail stores, the default warranty period is 2 years from the date of purchase.
For Telosin Beauty Devices:
- The Telosin V beauty device includes a 2-year warranty from the date of purchase.
- The Telosin Body Sculpt Classic beauty device includes a 2-year warranty from the date of purchase.
- The Telosin VII beauty device is covered by a lifetime warranty.
- Telosin Y PRO RED beauty device is covered by a lifetime warranty.
- Telosin Y PRO BLUE beauty device is covered by a lifetime warranty.
- The Telosin Body Sculpt Advance beauty device is covered by a lifetime warranty.
- The Telosin X beauty device is covered by a lifetime warranty.
Administrative Fee
For A80 Paris Hair Tools:
- For exchanges of A80 Paris hair tools, an administrative fee of HKD 388 per exchange per tool applies.
For Telosin Beauty Devices:
- During the first year of purchase, the administration fee is waived for all models.
- Starting from the second year onwards, an administrative fee will be applicable for servicing each model as follows:
- Telosin V beauty device: An administrative fee of HKD 880 per service use.
- Telosin VII beauty device: An administrative fee of HKD 880 per service use.
- Telosin Body Sculpt Classic beauty device: An administrative fee of HKD 880 per service use.
- Telosin Y PRO RED beauty device: An administrative fee of HKD 1,180 per service use.
- Telosin Y PRO BLUE beauty device: An administrative fee of HKD 1,180 per service use.
- Telosin Body Sculpt Advance beauty device: An administrative fee of HKD 1,180 per service use.
- Telosin X beauty device: An administrative fee of HKD 1,880 per service use.
Please note that the administrative fee may be subject to adjustment over time.
Claim Procedures
We have streamlined the process for submitting a claim under the “EXTRA CARE” program to make it simple and hassle-free. To submit a claim, please access your VIP EXTRA Club profile and carefully follow the instructions provided for warranty claims. Make sure to provide all the required details and include any necessary photos as instructed. Once your claim is submitted, we will communicate with you via email to provide further guidance and inform you about the next steps in the process.
In the event we suspect any fraudulent activity or require further investigation, we reserve the right to request the customer to send the defective tools to us for inspection. All items sent to us for inspection remain the property of EXTRA CARE and will not be returned.
Replacement Process
In the event of a defective product, we will replace it with a brand new one of the same model. While we prioritize matching the original purchase, the replacement’s color or design may vary based on stock availability. If the original purchase is unavailable or has been discontinued, we may provide a reasonably similar model at our discretion.
Processing Time
We value efficiency and prompt service for our customers. We aim to review warranty claims within 2 business days upon receiving all necessary documentations.
For A80 PARIS Hair Tools:
Upon our final approval, we will do our best to send the replacements within 14 business days. There is no need to return the defective tools.
For Telosin Beauty Devices:
Upon receiving the defective device, we will do our best to send the replacement within 14 business days.
Please note that these timeframes are provided as a reference, and in unforeseen circumstances, it may occasionally take longer to process. We appreciate your patience and assure you that we are committed to resolving your claim as quickly as possible.
Warranty Service Locations
The warranty coverage for Telosin is applicable exclusively to Hong Kong, Macau, and China. However, for A80 Paris, warranty coverage is limited to Hong Kong and Macau only. We regrettably cannot extend warranty service beyond these regions.
Customers residing outside of these regions may still be eligible for warranty service, with the understanding that replacements will only be sent to a valid address within the respective regions. This restriction is attributable to customs policies and the logistical complexities associated with shipping brand new electronic products internationally.
To ensure a smooth process, it is important for customers to provide a valid address within the respective regions where the replacement can be delivered. The administrative fee covers the initial shipping cost of the replacement. However, if the package is returned to us due to an incorrect or unattended provided address, the customer will be responsible for the reshipment cost. Additionally, any taxes, customs duties, or other fees incurred when the replacement arrives at the customer’s address will be the customer’s responsibility.
Warranty Coverage
The warranty covers replacements for eligible products, at our discretion, if they are found to be defective due to faulty materials, workmanship, or manufacturing defects within the warranty period. The coverage includes:
- Product components or parts that fail to function properly.
- Functional defects that affect the performance or usability of the product.
- Issues arising from non-accidental damage or normal wear and tear within the warranty period.
Warranty Exclusions
The warranty exclusions include, but are not limited to, the following:
- Physical or internal damage caused by misuse, negligence, or improper storage. Examples of such damage include dropping the product, plugging it into an incompatible power outlet, using the wrong voltage, improper handling of cords, exposure to water, and failure to follow package instructions.
- Broken components, such as scratches on the plates, cracked or chipped plates, product build-up, broken exterior, broken plugs, burnt cords, and exposed wires.
- Deterioration of the surface finish, aesthetics, or appearance of the product.
- Any alterations or repairs made by you or a third party without our authorization.
- Theft or loss of the product.
We cannot guarantee the quality of products sold by unauthorized retailers, and thus we will not honor the warranty for any products sold by them.
Definition
Applicable only to eligible hair tools (purchased prior to April 22, 2025) and eligible purchases of Telosin beauty devices. For the avoidance of doubt, the term “lifetime” does not imply that the product is covered unconditionally or indefinitely. In the context of this warranty, “lifetime” refers to the reasonable useful life of the product, during which it is expected to remain free from material defects and function as intended under normal use and proper care. As all products are subject to natural wear and tear, technological obsolescence, and the degradation of materials over time, this warranty does not cover defects resulting from such factors.
We will assess warranty claims by reference to the typical duration for which the product would reasonably be expected to remain fit for use, taking into account the nature of the product, the conditions under which it was used, maintenance and other relevant factors stated in these terms and conditions.
We reserve the right to determine the product’s average lifespan and whether a claim falls within the scope of this warranty.
Claim Expiry
Warranty claims must be completed within 1 month from the date of submission. If a claim is not completed within this timeframe, it will be automatically expired by our system without prior notice. Once a claim is expired, it cannot be reactivated, and the customer must submit a new warranty claim if further warranty service is required.
Admin Fee Non-Refundability
If an administrative fee was paid when submitting the warranty claim, this fee is non-refundable regardless of whether the claim is completed or expired. Customers are encouraged to complete their claims within the specified timeframe to avoid expiration.
No Obligation to Notify
The company is under no obligation to notify customers of claim expiry, except as described above. Customers are responsible for monitoring the status of their warranty claims via their VIP Extra account.
Amendment of Warranty Terms
We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these warranty terms, as it deems fit by posting a notice on our website vipextra.com , which shall be effective and binding on you upon notice.
Verbal Representations
Please be advised that any verbal representations made by our sales associates cannot replace or modify the terms and conditions stated herein. The warranty coverage and its provisions are solely based on the official terms and conditions provided. It is essential to rely on the information and clauses set forth in the written terms and conditions to prevent any potential disputes or misunderstandings.
Termination of Warranty
In the event that the brands or the company responsible for the products covered under this warranty service cease to operate or permanently close, the warranty coverage associated with those brands or the company will be terminated. As a result, any remaining warranty period will be deemed null and void, and no further warranty claims or obligations will be honored.
Termination
BEX may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward. BEX may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Loyalty Program Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Loyalty Program Terms and Conditions. BEX reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if BEX deems or suspects that such Member has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Loyalty Program Terms and Conditions; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of BEX to be generally inconsistent with the intended operation of the Program. Any decision BEX makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. BEX shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Loyalty Program Terms and Conditions or intent of these Loyalty Program Terms and Conditions.
Release
Except for willful misconduct or gross negligence on the part of BEX , by participating in the Program, Members release BEX , its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program or the use of any Rewards.
Personal Data
Our Privacy Policy explains in detail how we collect and use your personal information. Details from your application to become a member of the VIPEXTRA Club will be collected and used for the purposes of the VIPEXTRA Club and data analysis purposes. Your personal information will also be collected and used for marketing purposes, provided that you grant us consent for that purpose.
By submitting your application for the VIP EXTRA Club, you agree and expressly authorize that BEX collects and processes your personal information or uses any personal information held by any of the BEX Brand Partners, to be bound by BEX Privacy Policy and the VIP EXTRA Club Terms and Conditions, and to receive BEX marketing materials, provided that you have given your prior consent to receive such marketing materials. Your personal information is necessary to enable you to be a Member of the VIP EXTRA Club, so if we do not collect it, you will not be eligible to participate and become a Member.
Validity and Enforcement
The VIP EXTRA Club Terms and Conditions are valid and enforceable upon commencement of membership. Situations that occurred prior to that date regarding any BEX policies, warranty, complaints, returns, etc will not be contemplated or treated under the VIP EXTRA Club and these Loyalty Program Terms and Conditions.
Jurisdiction
The Program and these VIP EXTRA Club Terms and Conditions are governed by the laws of Hong Kong SAR and Hong Kong SAR courts will have exclusive jurisdiction over any disputes arising out or related with the VIP EXTRA Club and these VIP EXTRA Club Terms and Conditions.
Online Orders
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER. BEX RESERVES THE RIGHT OF FINAL DECISION IN CASE OF ANY DISPUTE ARISING FROM THE ONLINE STORE AND CHANGES TO TERMS AND CONDITIONS CAN BE MADE AT ANY TIME WITHOUT PRIOR NOTICE.
1. Introduction: These terms and conditions govern your use of our website and the purchase of products from BEX (hereafter referred to as “We,” “Us,” “Our”, or “Company”). These Terms and Conditions set out the rights and obligations of all users regarding the use of the website. By using our website and purchasing products, you agree to be bound by these terms and conditions. Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the website.
2. Definitions: “Company” refers to BEX. “Customer” refers to any individual or entity making a purchase on our website. “Products” refers to the beauty and skincare products available for purchase on our website.
3. Accuracy of Information: We try to be as accurate as possible when describing our products and providing information on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free. This website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.
4. Intellectual Property: For the purposes of these Terms and Conditions, “Intellectual Property Rights” means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). All information and content available on the website and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is property of the Company or the property of Our parents, subsidiaries, Affiliates, partners or licensors, and is protected by applicable laws, including laws governing copyrights and trademarks. Except as required under applicable law, neither the Content nor any portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
5. Third Party Links: We are not responsible for the content of any off-website pages or any other websites linked to or from the website including third party websites. Links appearing on the website are for convenience only and are not an endorsement by the Company, Our patents, subsidiaries, affiliates or partners of the referenced content, product, service, or supplier. Your use and access of these off-website pages or any other websites including third party websites is at the Customer’s own risk. We are in no way responsible for examining or evaluating, and We do not warrant the offerings of off-website pages or any other websites linked to or from the Service (including third party websites), nor do We assume any responsibility or liability for the actions, content, products, or services of such websites, including without limitation, their privacy policies and terms and conditions. The Customer should carefully review the privacy policies and terms and conditions of all off-website pages and other websites (including third party web sites) that the Customer visit.
6. Security and Virus Protection: Although care is taken to check and test material at all stages of production, the Company cannot accept any responsibility for any loss, disruption or damage to the Customer’s data or computer system, which may occur whilst using the website or material derived from it. The Customer assumes full responsibility for the protection of the Customer’s computer system including computer hardware, software and stored data on his/her computer system and hardware, software and stored data of third parties who may access, or be otherwise connected to, the Customer’s computer system.
7. Limitation of Liability : To the maximum extent permitted by applicable law, in no event shall the company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or third-party hardware used with the service, or otherwise in connection with any provision of this terms, as well as not being liable for any damage to or viruses that may infect your computer equipment or other property as you access or browse the site or download material from the site, even if the company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
8. Orders and Payment: To place an order, customers must follow the instructions provided on our website. Payment can be made by credit card, debit card, or other accepted payment methods through our secure payment gateway.
9. Acceptance of your order: It is important that you enter the correct personal and payment information when you place an order online. The order confirmation email will be sent to your email address as soon as your payment is complete and verified. If you do not receive it, please contact our Customer Service Team. Orders not collected within 1 month of their delivery date will be deemed forfeited, and refunds will not be issued.
10. Refunds: Refunds are not offered. Unless there is an issue with the quality of the product(s), return and exchange after purchase are not available. All returns and exchanges are subject to validation and approval at the Company’s discretion and stock availability. At the Company’s discretion, and stock availability, exchanges can be made with similar products or other brands products. The returned product(s) must be unopened or unused and in its original packaging. Certain products in our collection may not include external packaging, plastic wrap, or lids as part of their original design. For these products, we are unable to definitively determine if the item has been opened or used prior to its return. As such, products without standard external packaging elements are not eligible for return or exchange. This policy ensures fairness and consistency in our handling of returns across our full product assortment. We kindly ask for your understanding of this necessary limitation. Refunds are not offered.Unless there is an issue with the quality of the product(s), return and exchange after purchase are not available. All returns and exchanges are subject to validation and approval at the Company’s discretion. The return product(s) must be unopened or unused and in its original packaging. Certain products in our collection may not include external packaging, plastic wrap, or lids as part of their original design. For these products, we are unable to definitively determine if the item has been opened or used prior to its return. As such, products without standard external packaging elements are not eligible for return or exchange, this policy ensures fairness and consistency in our handling of returns across our full product assortment. We kindly ask for your understanding of this necessary limitation.
11. Pricing: Depending on your location, we will charge you in Hong Kong Dollars (HKD) or Renminbi (RMB). All published prices are subject to change without notice.
12. Promotions: Online promotions are only valid in the online store of the Company. Unless otherwise stated, promotions cannot be used in conjunction with other offers. Promotions are available while stocks last. Previous purchases are not eligible for price adjustments.
Other Company Terms and Conditions apply:
Please read these Terms and Conditions carefully before buying a discount item or using a coupon or promo code. In case of disputes, the decision made by the Company shall be final and conclusive, and changes to Terms and Conditions can be made at any time without prior notice.
Delivery locations and shipping charges
| Locations |
Rates |
Delivery Time |
| Hong Kong |
HKD$50
(free shipping over HKD$800) |
2-5 working days |
| Macau |
HKD$50
(free shipping over HKD$800) |
2-5 working days |
| China |
RMB¥100
(free shipping over RMB¥1300) |
5-21 working days |
*During the holidays or sales campaigns when order volume is large, delivery time might be slightly longer.
We strive to deliver all orders on time. Delivery times can, however, be affected by a number of factors, including but not limited to the Covid-19 restrictions, customs issues, logistics arrangements, weather, and public holidays. In some cases, the customs authorities may take up to 2-3 weeks to clear and inspect a shipment. Unfortunately, we do not have any control over it and will not be held responsible for any delay.
When the destination is selected at checkout, shipping costs are calculated automatically. However, international packages may be subject to duties and taxes. Any additional charges must be paid by the recipient. We have no control over these charges, and we cannot predict what the exact amount will be. Therefore, we recommend you contact your local customs office first if you would like more information about these charges.
The Company reserves the right to revise the shipping policy at any time without prior notice.
13. Privacy Policy: Our privacy policy governs the collection, use, and storage of customer information. Please refer to it for more details.
14. Termination: We may terminate or suspend the Customer’s access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the Customer breach these Terms and Conditions. Upon termination, the Customer’s right to use the website will cease immediately.
15. Severability and Waiver:
SEVERABILITY
If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
WAIVER
Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms and Conditions shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
16. Governing Law and Jurisdiction: These terms and conditions are governed by the laws of Hong Kong. Any disputes related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in Hong Kong.
17. Amendments: We reserve the right to amend these terms and conditions at any time. Customers are encouraged to review these terms before making a purchase.
14. Contact Information: If you have any questions or concerns regarding these terms and conditions, please contact us at help@vipextra.com .
