FREE SHIPPING OVER HK$800
FREE SHIPPING OVER HK$800

EXTRA PROTECTION FOR YOUR FAVOURITE PRODUCTS

When your product has an issue, we are here to assist you! We have streamlined the process for submitting a warranty claim under the Extra Care program to make it simple and hassle-free.

EASY CLAIM PROCESS

1

Login to your vip extra account

Please log into your VIP EXTRA Account, click “Extra Care” and in the “Products” column locate your purchased products.

2

SUBMIT A WARRANTY CLAIM IN MINUTES

Follow the instructions and click your preferred option to submit a warranty claim.

3

FEEDBACK FROM CUSTOMER SERVICE

Normally, we will reply to you via email within 2 working days with the approval result and the next steps.

4

RECEIVE YOUR BRAND NEW PRODUCT

Upon our final approval, we will do our best to send the brand new replacement product within 14 business days. There is no need to return the defective hair tool.

WARRANTY SERVICE

We value efficiency and prompt service for our customers.

STREAMLINED PROCESS

Made easy through Extra Care.

BRAND NEW REPLACEMENT

We hope to provide you with a quick replacement solution.

EXCEPTIONAL CUSTOMER SERVICE

Don’t worry! We’re here to help you as best as we can.

YOU

YOU