EXTRA PROTECTION FOR YOUR FAVOURITE PRODUCTS
EXTRA PROTECTION FOR YOUR FAVOURITE PRODUCTS
When your product has an issue, we are here to assist you! We have streamlined the process for submitting a warranty claim under the Extra Care program to make it simple and hassle-free.
EASY CLAIM PROCESS
1
Login to your vip extra account
Please log into your VIP EXTRA Account, click “Extra Care” and in the “Products” column locate your purchased products.
2
SUBMIT A WARRANTY CLAIM IN MINUTES
Follow the instructions and click your preferred option to submit a warranty claim.
3
FEEDBACK FROM CUSTOMER SERVICE
Normally, we will reply to you via email within 2 working days with the approval result and the next steps.
4
RECEIVE YOUR BRAND NEW PRODUCT
Upon our final approval, we will do our best to send the brand new replacement product within 14 business days. There is no need to return the defective hair tool.
WARRANTY SERVICE
We value efficiency and prompt service for our customers.
STREAMLINED PROCESS
Made easy through Extra Care.
BRAND NEW REPLACEMENT
We hope to provide you with a quick replacement solution.
EXCEPTIONAL CUSTOMER SERVICE
Don’t worry! We’re here to help you as best as we can.