VIPEXTRA Club is our exciting new loyalty and rewards program. By joining, you can earn points, redeem rewards, receive member-exclusive gifts and promotions, stay up-to-date with our new launches and tons more.

Check out here for more info.

VIPEXTRA Club membership is complimentary, and you will be rewarded with a welcome bonus after you sign up. Sign up is fast and easy, you can get started right away!

To accurately set up an account for you, we ask you for your first and last name, gender, phone number, email address and birthday.

We understand your concern, and we strive to provide our valued members with exceptional service and exclusive offers, such as our birthday gift promotion. To verify your eligibility for these benefits, we kindly request that you provide us with your date of birth. If you choose not to provide this information, we will not be able to send you the offers. Please note that we value your privacy, and your personal information will be kept confidential and used solely for the purpose of providing you with the best possible service.

There are 2 simple ways to sign up for VIPEXTRA Club – it’s fast, easy and incredibly worth your while!
Online: Click on ‘JOIN US’ in the top navigation bar of our website 
In-store: Approach one of our shop associates if you need assistance signing up.

There are 4 membership tiers in VIPEXTRA Club: Insider, Loyalist, Prestige and Supreme! With each tier upgrade, you enjoy a new level of benefits and privileges.
You can easily sign up as an Insider here.
As soon as you accrue enough spending to advance you into another tier within a membership year, your account will be upgraded to a higher tier. Check out here for more details!

Relax! Resetting your password is super easy! Go to here and click ‘Lost your password’, you’ll be prompted to verify your identity using a one-time password (OTP) via SMS, after which you can reset your password.

You can view and manage your VIPEXTRA Club account 24/7 by signing in.

Congrats! Please allow up to 48 hours for your VIPEXTRA Club account to change from the current tier to the new tier.

No sorry! It’s important that you provide the same name as appears on your travel document. You may be required to present valid identification for verification when earning points or redeeming goods and services.

Absolutely no! Your VIPEXTRA Club account is non-transferable and is unique to you.
Keeping your password confidential is super important, it helps your personal account stay private and secure. We will not be responsible if your password is disclosed, whether intentionally or unintentionally, allowing another person to access your account.

Shop! A single transaction of HKD2500 (net amount) at any of amika or A80 Paris stores will get you a half year of free hair styling, whereas HKD4000 will get you a year of free hair styling.

Simply sign in to your account, go to “Services”, “Hair Styling”, and then you will see the button “Redeem”. Click it and show our shop associates the QR code. It’s as simple as that!

But please remember, we will not accept screenshots of the QR code.

We do not require a booking, but our hair styling service runs on a first-come, first-served basis, so sometimes there may be a wait during peak periods (such as: lunch hour, weekends). We appreciate your patience!

Don’t let that happen. Be sure to use your facial treatment credits before they expire. The expiration date will be on the “Facial Treatments” page when they are issued. If you don’t use your credits before they expire, the credits will not be reinstated back to your VIPEXTRA Club account.

Don’t worry, we won’t spam you! We like to keep you updated with exciting promotions, special giveaways and new product launches. You can expect an email from us a couple times a month.

We are so sorry to see you go. You can unsubscribe from our emails by scrolling down into a previous email we’ve sent you and select unsubscribe. This will remove you from our emailing list.

We don’t think you’re going to need this, and we hope you don’t, but just in case, you can send your cancellation request to help@vipextra.com . Any outstanding points or services and product warranties will be cancelled at the same time.

Once you’ve joined the VIPEXTRA Club, you can earn points on products and services purchased online and in our owned retail stores right away.
All you need to do is identify yourself as a VIPEXTRA Club member during a transaction. You can, for example, show the unique barcode that corresponds to you or provide the phone number associated with your membership at in-store checkout, or sign in to your account before placing your order online.

Unfortunately, not at this time.

Sadly no. We cannot apply points for past purchases, so make sure you have your VIPEXTRA Club account ready before purchasing.

It normally takes 24 hours after your purchase for the points to show up in your VIPEXTRA Club account.

Remember to always keep your purchase invoices for verification in case of a discrepancy.

Checking your point balance is super-duper easy! You just need to be signed in to your VIPEXTRA Club account, and once you do, you can view your point balance through the web here:

Points remain active on your account for 12 consecutive months. Not to worry, you can always check your points’ expiration in your VIPEXTRA Club dashboard after signing in.

Nope. Each individual is limited to one account. Memberships and points are not transferable and subject to present and future program terms.

Don’t worry, we’ve got you! Email us at help@vipextraclub.com with a description of the issue you’re experiencing and a copy of your purchase invoice.

Your points can be redeemed for free products, free services or dollars off a purchase.

While we put this new platform in place, there will be a black-out period during which you will not be able to redeem your points. This black-out period will start on 1 August 2022 and is expected to end around 31 December 2022. Stay tuned!

Keep an eye on your email — we will be sharing latest updates and limited-time rewards you won’t want to miss!

We don’t have a way to combine these two. We allow either rewards points or a promo code to be used at check-out.

Rewards are non-returnable, non- refundable and hold no cash value.

Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation.
However, hours of most of our stores are as follows:
Monday – Sunday: 12pm to 8pm

With our warranty, you won’t have to worry about paying regular price again if the current one breaks.
The administrative fee varies by brands.
amika HKD$398 per hair tool per service use
A80 Paris HKD$398 per hair tool per service use
Telosin V includes a 2-year warranty service and will be waived the maintenance service administration fee in the first year. In the second year of the product sold, the administrative fee for each product is HK$688 per service use.
Other BEX GRP Terms and Conditions apply.

We take online security seriously and take every measure to ensure your details are safe at all times while you are with us. Our site is fully encrypted, we use Stripe for card transactions, and payments through PayPal and AliPay are handled via their secure payment pages.

No card information is ever saved at VIPEXTRA Club and it remains the private property of the card holder at all times before, during, and after the administrative fee payment.

Please check our Privacy Policy page for more details.

Try refreshing the page! If that doesn’t fix the issue, you may want to clear your cache. On most internet browsers, you can clear your cache using ‘Tools’ or ‘History’. Once you’ve cleared your cache, close & re-open your browser.

If you’re still having trouble, please contact us with a description of the issue you’re experiencing, screenshots of any error messages you get and what device & web browser you’re using to access (i.e. Safari on an iPhone 13).

We are here for you! Email us at help@vipextra.com and we will be happy to help you out.

We are available Monday through Friday 10am-6pm (GMT+8), except for Hong Kong public holidays and special office closures due to unforeseeable circumstances. We do our best to respond to our members within 2 business days.