VIP EXTRA FAQ
VIP EXTRA FAQ
VIP EXTRA CLUB INFORMATION
VIP EXTRA Club is our loyalty and rewards program. By joining, you can earn points, redeem rewards, receive member-exclusive gifts and promotions, stay up-to-date with our new launches and tons more.
Check out here for more info.
VIP EXTRA Club membership is complimentary, and you will be rewarded with a welcome bonus after you sign up. Sign up is fast and easy, you can get started right away!
To accurately set up an account for you, we ask you for your first and last name, gender, phone number, email address and birthday.
We understand your concern, and we strive to provide our valued members with exceptional service and exclusive offers, such as our birthday gift promotion. To verify your eligibility for these benefits, we kindly request that you provide us with your date of birth. If you choose not to provide this information, we will not be able to send you the offers. Please note that we value your privacy, and your personal information will be kept confidential and used solely for the purpose of providing you with the best possible service.
There are 2 simple ways to sign up for VIP EXTRA Club – it’s fast, easy and incredibly worth your while!
Online: You can register for an account here.
In-store: If you need help registering, please ask our store staff for assistance.
There are 4 membership tiers in VIP EXTRA Club: Insider, Loyalist, Prestige and Supreme! With each tier upgrade, you enjoy a new level of benefits and privileges.
You can easily sign up as an Insider here.
As soon as you accrue enough spending to advance you into another tier within a membership year, your account will be upgraded to a higher tier.
Your membership depends on your accumulated spending within a 12-month period from the date you have enrolled, renewed, upgraded or downgraded into your current tier.
Upgrades occur as soon as you accrue enough spending to enter the next tier threshold within a membership year. We will review your membership at the end of your membership period to determine whether you will stay at the same level, or move down a tier.
MANAGE YOUR ACCOUNT
No worries! Resetting your password is super easy! Go to here and click ‘Lost your password’, you’ll receive an email with password reset link within 10 minutes. Please remember to check your spam/ junk folder in your inbox.
You can view and manage your VIP EXTRA Club account 24/7 by signing in.
Congratulations! Please allow up to 48 hours for your VIP EXTRA Club account to change from the current tier to the new tier.
No, sorry! It’s important that you provide the same name as appears on your travel document. You may be required to present valid identification for verification when earning points or redeeming goods and services.
No, cannot!. Your VIP EXTRA Club account is non-transferable and is unique to you.
Keeping your password confidential is super important, it helps your personal account stay private and secure. We will not be responsible if your password is disclosed, whether intentionally or unintentionally, allowing another person to access your account.
Shop! A single transaction of HKD2000 (net amount) at any of our A80 Paris stores will get you 3 months of free hair styling, whereas HKD3500 and above will get you half a year of free hair styling.
Simply sign in to your VIP Extra Club account, go to “My Account”, “Hair Styling”, and then you will see the button “Redeem”. Click it and show our shop associates the QR code. It’s as simple as that!
Kindly reminder, we will not accept screenshots of the QR code.
We do not require a booking, but our hair styling service runs on a first-come, first-served basis, so sometimes there may be a wait during peak periods (such as: lunch hour, weekends). We appreciate your patience!
Don’t let that happen. Be sure to use your facial treatment credits before they expire. The expiration date will be on the “Facial Treatments” page when they are issued. If you don’t use your credits before they expire, the credits will not be reinstated back to your VIP EXTRA Club account.
Don’t worry, we won’t spam you! We like to keep you updated with exciting promotions, special giveaways and new product launches. You can expect an email from us a couple times a month.
We are so sorry to see you go. You can unsubscribe from our emails by scrolling down into a previous email we’ve sent you and select unsubscribe. This will remove you from our emailing list.
We don’t think you’re going to need this, and we hope you don’t, but just in case, you can send your cancellation request to help@vipextra.com . Any outstanding points or services and product warranties will be cancelled/forfeited at the same time.
EARNING POINTS
Once you’ve joined the VIP EXTRA Club, you can earn points on products and services purchased online and in our owned retail stores right away.
All you need to do is identify yourself as a VIP EXTRA Club member during a transaction. You can, for example, show the unique barcode that corresponds to you or provide the phone number associated with your membership at in-store checkout, or sign in to your account before placing your order online.
Unfortunately, not at this time.
Sadly no. We cannot apply points for past purchases, so make sure you have your VIP EXTRA Club account ready before purchasing.
It normally takes 24 hours after your purchase for the points to show up in your VIP EXTRA Club account. Remember to always keep your purchase invoices for verification in case of a discrepancy.
You can check your points balance at any time on your account page.
Points expire within 12 months from the date they were earned (transaction date) if not used within that time period. If you don’t use your points before they expire, the points will not be reinstated back to your VIP EXTRA Club account.
No, each individual is limited to one account. Memberships and points are non-transferable and subject to present and future program terms and conditions.
You can email us at help@vipextraclub.com with a description of the issue you’re experiencing and a copy of your purchase invoice.
REDEEMING POINTS
The Points are redeemable towards exclusive Rewards on VIP EXTRA.
You can redeem your Points during the checkout process.
To redeem your Points, just need to access your VIP EXTRA Club account and redeem your accumulated points for the exclusive rewards available.
For further information, please view our Terms and Conditions.
We don’t have a way to combine these two. We allow either rewards points or a promo code to be used at check-out.
No. Rewards are non-returnable, non- refundable and hold no cash value.
Our stores do not handle reward pick up. Once you successfully place your rewards order through your VIP EXTRA Club account, the order will be delivered directly to your designated address.
ONLINE ORDERS
These offers are exclusive to our online store.
For hair tools purchased from our online shop the warranty period is 2 years from the date of purchase.
For beauty devices, the Telosin V and Telosin Body Sculpt Classic includes a 2-year warranty from the date of purchase. Telosin VII, Telosin PRO Y RED, Telosin PRO Y BLUE, Telosin Body Sculpt Advance and Telosin X include lifetime warranty.
For further information, including administrative fees, please see the Terms and Conditions.
After checkout is complete, your order goes into our processing queue.
Hong Kong / Macau orders typically arrive within 7 business days during the promotion period. For China orders may take about 14-21 business days, depending on your location.
While do our best to ensure the timely delivery of all orders, please understand that we are only provided with an estimated delivery date from our carriers.
On rare occasions, these packages can arrive outside of the estimated timeframe.
If your estimated delivery date has passed and you haven’t received your order, please get in touch with our friendly Customer Service Team at help@vipextra.com with your order number and we’ll be happy to check for you.
When your order has been processed, you will receive an email providing you with a tracking number to help you track your order.
Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on its way!
Order confirmations come immediately after placing your order. Typically, if you have not received your order confirmation it may be in your junk/spam box or there is a typo in your email address. Please contact our Customer Service Team for further assistance.
Currently, we only ship to Hong Kong, Macau, and China, but we are constantly looking for new markets, so we may soon be able to ship to you if you are outside those countries. Stay tuned!
Shipping within Hong Kong / Macau is a flat rate of HK$50. Orders over HK$800 are eligible for free shipping!
Shipping in China is a flat rate of RMB$100. Orders over RMB$1300 are eligible for free shipping!
In order to make sure our service is able to exceed your expectations, we will deliver your order in the best way. Please rest assured, we will only charge one delivery fee per order regardless of the number of boxes received.
In some countries, additional fees are charged when importing goods into the country. You’re required to pay customs charges, import duties and taxes where applicable at the delivery destination. Please check with your local customs office to determine what these additional costs will be before placing your orders.
We do our best to get your order to you in perfect condition, but unforeseen circumstances can occasionally happen.
Please provide us with your online order number with photo(s) of your damaged item via help@vipextra.com within 7 days of delivery, so we can see how best to help you.
No, sorry. Once you successfully place your order, it will be delivered directly to your designated address.
We are unable to cancel or change your order once it has been successfully submitted, so please double-check that you chose the right products and that your details are accurate before placing your order.
No, sorry. Free gifts will be randomly assigned based on availability, so you will not be able to choose.
Our prices change in response to trends, stock and demand from customers. In this case, we will not refund the difference.
Coupon / promo codes cannot be retroactively applied. They must be entered at checkout. On the check-out page, you will see a box where you can enter your coupon / promo code. Its associated discount will appear immediately in the ‘Coupons’ section, so double-check to make sure everything looks right before completing your purchase.
Only 1 coupon / promo code can be used per purchase.
There are a few reasons why this might be happening! If there is a sale event going on, coupon codes are temporarily disabled as they cannot be combined with other discounts. Some items are not eligible for discounts. If none of these apply to the situation, please reach out with us to get that checked, before placing an order.
Please note, items placed in the cart are NOT reserved. You must complete check out to secure your order.
Online purchases do not come with hair styling services.
A80 PARIS
Starting April 22 2025, we’ve updated our pricing to make A80 Paris more accessible — without compromising on quality. We’ve optimized our operations and simplified processes behind the scenes so you can enjoy the same pro-grade tools and luxury beauty at a better value. It’s part of our mission to make premium beauty personal and available to everyone.
Not at all. Our formulations, technology, and design standards are exactly the same. What has changed is the pricing — not the performance or the prestige.
We appreciate your trust in A80 Paris! While we do not offer retroactive adjustments, our team is here to help you maximise your value going forward. Ask us about exclusive bundles, loyalty perks, and offers you may qualify for under the new pricing.
Starting from 22 April 2025, the default warranty period will be 2 years from the date of purchase, covering product defects as per our Terms & Conditions.
Our core product range now reflects the updated pricing. This includes bestsellers and signature tools. Some limited editions, seasonal items, or gift sets may have different pricing based on availability and exclusivity.
Yes — the new pricing reflects our global mission. While local prices may vary slightly due to tax or logistics, the new value offering is available to all A80 Paris clients worldwide.
We aim to keep our pricing as stable and transparent as possible. Future adjustments will always be made with our clients in mind — balancing fair value with uncompromising quality.
SAFETY, SECURITY & PRIVACY
We take online security seriously and take every measure to ensure your details are safe at all times while you are with us. Our site is fully encrypted, we use Stripe for card transactions, and payments through PayPal and AliPay are handled via their secure payment pages.
No card information is ever saved at VIP EXTRA Club and it remains the private property of the card holder at all times before, during, and after payment.
Please check our Privacy Policy page for more details.
HAVE MORE QUESTIONS
Try refreshing the page! If that doesn’t fix the issue, you may want to clear your cache. On most internet browsers, you can clear your cache using ‘Tools’ or ‘History’. Once you’ve cleared your cache, close & re-open your browser.
If you’re still having trouble, please contact us with a description of the issue you’re experiencing, screenshots of any error messages you get and what device & web browser you’re using to access (i.e. Safari on an iPhone 13).
We are here for you! Email us at help@vipextra.com and we will be happy to help you out.
We are available Monday through Friday 10am-6pm (GMT+8), except for Hong Kong public holidays and special office closures due to unforeseeable circumstances. We do our best to respond to our members within 2 business days.
