No, membership is not required to participate in our 11:11 promotions. However, we offer complimentary vouchers and secret gifts to all new members who sign up during this promotional period. Not a member yet? Joining is quick and easy—register now at VIP Extra to enjoy these benefits.
Upon joining, all new members will receive the following exclusive vouchers:
Please note that these vouchers will expire on December 31, 2024. You can access and manage your vouchers by visiting My Account > Vouchers on our VIP Extra website.
Only one discount code can be used per order.
Once payment has been made, the order is finalized, and we are unable to amend it to apply a discount code. Please ensure you add any discount codes on future purchases before completing your transaction.
All products are shipped directly from our warehouse, and while we are unable to check individual expiry dates, please rest assured that every item is brand new and well within its shelf life when dispatched.
The 11:11 promotion is exclusively available online. We invite you to explore these special offers on our website View 11:11 Offers.
We aim to deliver all orders within Hong Kong and Macau between 3 to 5 working days. We are dedicated to ensuring prompt delivery and appreciate your patience as we process your order.
Currently, our shipping services are exclusively available to addresses within Hong Kong and Macau.
Once an order is completed, we are generally unable to modify the delivery details due to processing logistics. However, we understand that situations can arise, and we will do our best to assist you wherever possible. If you need to request changes, please contact our customer service team by filling out our contact form. We are committed to responding to your questions promptly.
Once an order is confirmed and finalized, it is immediately processed for shipping from our warehouse, and we are unable to make any changes to the products in the order. We appreciate your understanding and encourage you to ensure all order details are correct before submission.
Once payment is processed, orders are finalized and immediately prepared for shipment, we cannot make any changes. Please ensure all details are correct before completing your purchase.
Once your order is confirmed and finalized, we are unable to accommodate returns or exchanges for items ordered incorrectly. Please review your order carefully before finalizing to ensure it matches exactly what you intended to purchase.
All hairstyling tools bought during the 11:11 promotional period are covered by a one-year warranty, protecting against manufacturing defects from the date of purchase.
For any inquiries regarding our 11:11 promotion, please contact our customer service team by filling out our contact form. We are committed to responding to your questions promptly.
The 11.11 promotional period extends from 4 November 2024 to 18 November 2024, exclusively available at our official online store VIP Extra. Discover our exceptional selection of offers tailored for this event. Quantities are limited, so we encourage you to make your purchases promptly.
